Employers want to ensure potential employees are competent enough to fulfill job duties, so most interviewers utilize competency based questions to determine whether job candidates have the skills and necessary training to perform required tasks. Interviewers utilize behavioral, theoretical, and leading questions to assess competency and the following skills:
Self-management – Employers seek employees with the ability to multi-task, remain self-motivated, and learn new skills quickly Functional – Employers seek employees with effective organization, communication, and problem-solving skills Content – Employers seek employees with formal training, education, and trade skills that can be documented with professional certifications
Information about effectively answering competency based questions, in addition to skills most employers value is provided on this site.
Examples of Competency Based Questions in an interview
Are you open to new ideas? When do you discuss your ideas with team members? What factors do you consider when making decisions? Explain a situation when you took a risk. What motivated you to do so? What actions do you take to motivate and involve team members? Explain in detail how you boast team member morale. Explain in detail how you accomplished a goal? Explain when you utilized a creative solution to resolve a problem. Have you ever mentored a colleague? Explain in detail a situation where you helped two parties come to a compromise. What qualities do leaders possess? How is leadership demonstrated? What do you do to motivate others? How do you remain self-motivated? Should leaders be granted authority? What do you do to change the opinions of others? Discuss leadership weaknesses you possess? What separates a leader from a manager?
Communication Competency: Communication Skills Interview Questions
Discuss an experience where you explained complicated technical terms to individuals without the same knowledge. Explain a time when you convinced a co-worker to accept a new task. Explain in detail an experience where you explained complicated information in comprehendible language. How do you relay information to other co-workers? What actions do you take to encourage colleagues to share additional information? Beside verbal communication, how do you effectively communicate with colleagues? How do you demonstrate to others that you are listening attentively? How do you clarify confusing concepts and language? What steps do you take to remain upbeat during conversations?
Customer Service Competency: Customer Service Skills Interview Questions
How do you respond to customer complaints? What steps do you take to maintain good relations with customers? What do you do to ensure they are satisfied? What do you do to adhere strictly to company policy while keeping clients satisfied? Have you resolved a customer concern when it fell outside the purview of your job duties? Have you ever refused a customer request? Explain the reasons behind your decision? Explain in detail how you handled an unhappy client after denying a request that would violate company policy?
Explain in detail a situation where you developed an effective new sales technique. How do you remain motivated as a salesperson? What steps do you take to market new products? How do you remain up to date with new marketing trends? How do you utilize psychology when marketing products and services? How do consumers determine what types of products and services to purchase?
How do you maintain good relations with colleagues? What steps do you take to network? Why is networking important? How do you remain friendly with individuals you disagree with? How often do colleagues request assistance from you? When do you request assistance from them? Why is it important to develop relationships with business colleagues? What steps do you take to develop new relationships with coworkers?
How do you develop business plans? Explain how you multi-task and manage large workloads? Explain how you determine what projects require priority?
Decision Making Competency: Decision Making Interview Questions
Explain what types of decisions you consult with coworkers on? Describe factors you consider when making decisions. Provide details about a decision you made when important facts were unavailable? Explain a situation when you postponed an important decision? When an instant decision is required, what steps do you follow to make it?
How do you brainstorm, relay ideas to coworkers, and analyze complex problems? Provide details about a situation where you conducted a SWOT analysis (strengths, weaknesses, opportunities, and threats). Why are management changes typically ineffective?
Creative Problem Solving Skills Interview Questions
Explain how you analyze a problem and develop solutions. How do you conduct troubleshooting? When responsible for gathering systematic data and conducting risk management, what steps do you take? How do you solve problems and predict risk? Explain in detail a creative solution used to resolve a complex problem.
How to answer the Competency Based Questions
To be considered for most jobs, you must demonstrate the knowledge and skills necessary to perform required job duties. Employers typically determine whether job candidates are qualified for jobs by asking competency questions. The following are tips to prepare for competency questions:
1. Brainstorm and list experiences that have helped you develop professionally. Consider challenging experiences where you had to resolve problems. 2. Thoroughly review each qualification listed for the job. 3. Be ready to answer each question with specific examples.
Effective responses to competency based questions include a specific problem, actions taken to resolve it, and details about the results. In other words, effective responses demonstrate that you have the skills to perform routine job tasks and resolve problems related to them.
List of other Competencies and Skills
Negotiation and motivation skills Conflict management skills Creative and critical thinking Ability to multi-task and delegate responsibilities Strict attention paid to details Ability to take initiative Ability to compromise Effective analytical skills Strict adherence to business ethics and company policies